This 1 hour program provides an overview of the TL 9000 Service Measurements for auditors and implementers of TL 9000 4.0. The program is intended for learners who will be working with the TL 9000 Service Measurements and/or are planning to attend the QuEST Forum sanctioned TL 9000 QMS Auditing or Implementation Classes. Participants will gain understanding of the service measurements requirements with respect to TL 9000 registration scope, and apply audit requirements for service measurements that are in line with the QuEST Forum's intent. Key session topics Specific counting rules and normalization of Service Measurements Typical objective evidence required to show compliance with counting rules and normalization requirements of Service Measurements Relation of Service Measurements to continual improvement Who Should Participate This course is a prerequisite for registrar auditors attending the QuEST Forum sanctioned TL 9000 QMS Auditing Class This course is a prerequisite for implementers attending the QuEST Forum sanctioned TL 9000 QMS Implementation Class, where service (V) is a specialty area within the scope of registration Auditors needing a full knowledge of TL 9000 Service Measurements Consultants Internal auditors ISO 9001/QS-9000-trained auditors wishing to expand their credentials Anyone who will be performing third-party registration audits to TL 9000 Approximately 1 hour